Refund policy

Refund Policy
Last updated: October 4, 2026

We want you to be satisfied with your purchase. If something is wrong,
this policy explains how we can help.

1. Eligibility

You may be eligible for a refund or a replacement if an item arrives
damaged or defective, if it is significantly not as described, if you
receive the wrong item, or if your order does not arrive.

We do not offer refunds for change of mind after an order has shipped,
for an incorrect or incomplete address supplied at checkout, for claims
submitted after the reporting windows below, for final-sale items, or for
orders confirmed delivered where there is no evidence of damage, defect,
or an incorrect item.

2. How to Submit a Claim

Damaged, defective, wrong or not-as-described items: email store@advertapro.com
within 7 days of delivery. Include your order number, a description of the
issue, and clear photos or video of the item, the packaging and the
shipping label.

Orders that have not arrived: email store@advertapro.com once 20 days have
passed since the estimated delivery date shown on your order. We will
review carrier tracking, open an investigation with the carrier where
needed, and resolve it.

We normally respond within 1–3 business days. Please do not send an item
back without written instructions from us — unrequested returns cannot be
processed.

3. Refunds and Replacements

After an approved claim we will send a replacement or issue a refund to
the original payment method. Refunds are normally issued within 5–10
business days, although banks and payment providers may require additional
processing time.

4. Exchanges

We do not offer change-of-mind exchanges. If an item is wrong or defective,
an approved claim may result in a replacement at no additional cost, or a
refund if a replacement is unavailable.

5. Return Shipping

In most approved cases no return shipment is required. If we do request a
physical return, we will provide the return address and prepaid return
instructions. You will not pay return shipping, and we do not charge a
restocking fee.

6. Business and Contact Information

XmasGlow is operated by AdvertaPro LLC.
30 N Gould St Ste N, Sheridan, WY 82801, United States
Email: store@advertapro.com
Typical response time: within 1 business day.